FAQ

Yes, we are available 24/7 for emergency plumbing services. Plumbing emergencies, such as burst pipes, major leaks, sewage backups, or gas line issues, can’t wait. When these situations arise, our team is ready to respond promptly to minimize damage to your property and restore your plumbing system as quickly as possible. Don’t hesitate to call us, day or night, for immediate assistance.

The cost of our plumbing services depends on the nature and complexity of the job. For example, a simple faucet repair will be less expensive than a complete sewer line replacement. To ensure you know exactly what to expect, we provide free estimates before any work begins. Our transparent pricing ensures there are no hidden fees, and we always strive to provide cost-effective solutions.

We proudly serve Waco, Texas, and surrounding areas, including nearby towns and communities. Whether you’re in the heart of Waco or in a neighboring area, feel free to contact us to confirm if we service your location. We are committed to being a reliable plumbing partner for the entire region.

Yes, we’re proud to offer a 10% discount for military personnel and seniors. This is our way of showing appreciation for those who serve our country and for seniors who have contributed so much to their families and communities. Be sure to mention this discount when you contact us to schedule your service.

Preventing clogged drains starts with mindful usage. Avoid pouring grease, oil, or food scraps down your kitchen sink, as they can solidify and create blockages. Use drain strainers in sinks and showers to catch debris like hair and soap scum. Regularly flushing drains with hot water or a mixture of baking soda and vinegar can help maintain clear pipes. Additionally, scheduling routine professional drain cleaning can keep your plumbing system functioning smoothly and prevent costly repairs down the line.

Common signs of water heater issues include fluctuating water temperatures, a lack of hot water, strange noises (such as popping or rumbling) coming from the tank, visible rust or corrosion, leaks around the base of the unit, or discolored (rusty) water. If you notice these symptoms, it’s important to address them quickly to avoid further damage. We can assess the issue and recommend whether repair or replacement is the best course of action.

Hydro jetting is a high-pressure cleaning method used to clear stubborn clogs, grease buildup, tree roots, and other debris from pipes and sewer lines. It involves using a specialized nozzle that sprays water at very high pressures, effectively scouring the interior walls of your pipes. Hydro jetting is necessary when traditional drain cleaning methods aren’t effective, or as part of routine maintenance to keep your plumbing system in top condition. It’s safe, environmentally friendly, and highly effective.

Yes, we are fully licensed and trained to handle gas line repairs, replacements, and installations. Whether you’re dealing with a gas leak, need a new gas line for an appliance, or require propane system repairs, we have the expertise to handle it safely and efficiently. Gas line issues can be dangerous, so if you suspect a problem, contact us immediately. We’ll ensure your gas system is repaired or installed according to all safety codes and regulations.

The general recommendation is to pump your septic tank every 3-5 years, depending on the size of your household and how much wastewater is generated. Regular pumping is essential to prevent overflows, backups, and damage to your septic system. If you notice slow drains, foul odors, or wet spots in your yard near the tank, these could be signs that your septic system needs attention sooner. We can help you determine the best pumping schedule for your specific needs.

Yes, we use advanced video inspection technology to diagnose plumbing issues with precision. This involves sending a small camera through your pipes to identify blockages, leaks, or damage. Video inspections are non-invasive, meaning we don’t have to dig up your yard or walls to find the problem. Once we locate the issue, we’ll explain our findings and recommend the most effective solution to restore your plumbing system.

Scheduling a service with us is easy! You can call our office at (254) 732-5918 to speak with a member of our team, or you can fill out the contact form on our website. Provide details about your plumbing needs, and we’ll get back to you promptly to schedule a convenient time for our team to assist you. We pride ourselves on responsive customer service and aim to resolve your plumbing issues efficiently.